Terms and Conditions
Welcome to CG Claudia Garcia.
These Terms and Conditions explain the rules for using our website, placing orders, requesting information, purchasing products, and communicating with CG Claudia Garcia.
CG Claudia Garcia is an online fashion brand based in Medellín, Colombia, serving customers in Colombia and the United States.
Please read these Terms and Conditions carefully before using this website or placing an order. By accessing this website, contacting us, requesting information, placing an order, or purchasing from CG Claudia Garcia, the customer agrees to these Terms and Conditions and to the policies published on this website.
1. About CG Claudia Garcia
CG Claudia Garcia is an online fashion brand based in Medellín, Colombia.
CG Claudia Garcia currently serves customers in:
- Colombia
- United States
CG Claudia Garcia may offer ready-to-ship products, made-to-order products, preorder products, custom products, limited edition products, intimate apparel, accessories, and other fashion-related items.
2. Acceptance of These Terms
By using this website, contacting CG Claudia Garcia, placing an order, or purchasing a product, the customer confirms that they have read, understood, and accepted these Terms and Conditions.
If the customer does not agree with these Terms and Conditions, they should not use this website or place an order.
3. Customer Responsibility Before Ordering
Before placing an order, the customer is responsible for reviewing all available product and order information, including:
- Product name
- Product description
- Size
- Color
- Fabric or material information
- Product category
- Product price
- Shipping cost
- Preparation time
- Estimated delivery time
- Exchange and return conditions
- Market availability in Colombia or the United States
If the customer has questions about sizing, fit, product use, shipping, delivery time, returns, exchanges, or payment conditions, we recommend contacting CG Claudia Garcia before placing an order.
4. Product Information
CG Claudia Garcia works to provide clear and accurate product information. Product descriptions may include details such as size, color, fabric, design, use, care instructions, production method, and product category.
Product images are intended to represent the product as accurately as possible. However, colors, tones, textures, proportions, and details may vary slightly depending on screen settings, lighting, photography, fabric availability, handmade details, or production process.
Small variations in color, texture, fabric behavior, handmade details, or production finish are not necessarily considered defects.
5. Sizes and Fit
The customer is responsible for reviewing size information before placing an order.
Size, fit, and comfort may vary depending on body shape, fabric, design, garment construction, and personal preference.
CG Claudia Garcia may provide size guidance when requested, but final size selection is the customer’s responsibility unless CG Claudia Garcia made a verified error in the order.
For customers in the United States, exchanges due to size preference may involve higher shipping costs. Customers should review size details carefully before placing an order.
6. Product Availability
Product availability may vary depending on inventory, production time, supplier availability, fabric availability, order volume, and market demand.
Some products may be available immediately, while others may be made to order, available by preorder, custom-made, personalized, or limited edition.
An item shown on the website or on an official CG Claudia Garcia channel is not guaranteed to be available until the order has been confirmed and payment has been accepted.
7. Order Confirmation
An order is considered confirmed only after:
- The customer selects the product, size, color, and quantity.
- The customer provides complete and accurate order and shipping information.
- Product availability has been confirmed when applicable.
- Shipping cost and estimated delivery conditions have been confirmed when applicable.
- Payment has been received and accepted through an official CG Claudia Garcia payment channel.
Orders are not prepared, reserved, produced, or shipped until payment has been confirmed.
8. Order Review and Corrections
Before completing an order, the customer should review all order details carefully.
If the customer notices an error after placing an order, they should contact CG Claudia Garcia immediately.
CG Claudia Garcia will do its best to update the information before the order is processed, produced, packed, or shipped. However, changes cannot be guaranteed once the order has entered production, preparation, packaging, or shipping.
9. Prices
Product prices are displayed according to the website settings, product page, sales channel, or written confirmation provided by CG Claudia Garcia.
Product prices do not include shipping costs unless CG Claudia Garcia clearly states otherwise in writing before the order is completed.
Prices may vary depending on product type, material, production process, market, promotion, currency, taxes, or special order conditions.
CG Claudia Garcia reserves the right to correct pricing errors, typographical errors, product information errors, availability errors, or technical errors before confirming or fulfilling an order.
10. Shipping Costs
Shipping costs are calculated or confirmed separately according to the customer’s location, destination country, product size, product weight, packaging requirements, carrier, and delivery method.
The customer is responsible for paying shipping costs unless CG Claudia Garcia clearly confirms a free shipping offer or special shipping condition in writing before the order is completed.
For more information, please review our Shipping Details page.
11. Taxes, Duties, and Additional Charges
The total amount paid by the customer may include product price, shipping cost, applicable taxes, customs duties, import fees, carrier fees, transaction fees, or other charges depending on the customer’s location in Colombia or the United States.
For orders shipped to the United States, customs duties, import taxes, brokerage fees, carrier fees, or other charges may apply.
Any customs duties, import taxes, carrier fees, brokerage fees, or additional charges required by the United States, customs authorities, carriers, or delivery providers are the responsibility of the customer.
12. Payment Methods
Available payment methods may vary depending on the customer’s location in Colombia or the United States.
Payment options will be confirmed before completing an order when the order is processed manually through email, WhatsApp, or another official CG Claudia Garcia channel.
CG Claudia Garcia will only request payment through official and confirmed payment channels.
Customers should not send payment to any account, link, phone number, person, platform, or third party that has not been officially confirmed by CG Claudia Garcia.
13. Payment Confirmation
An order is not considered paid until CG Claudia Garcia confirms that payment has been received and accepted.
If a payment is declined, reversed, delayed, flagged, canceled, disputed, incomplete, or not received, CG Claudia Garcia may pause, cancel, or delay the order until the payment issue is resolved.
14. Fraud Prevention and Order Verification
CG Claudia Garcia may request additional information to verify an order, payment, customer identity, shipping address, or transaction when necessary.
CG Claudia Garcia reserves the right to cancel or refuse an order if the order appears suspicious, incomplete, inconsistent, fraudulent, unauthorized, or risky.
If an order is canceled before fulfillment due to verification issues, CG Claudia Garcia will review the payment status and handle any refund according to the specific case, payment provider rules, and applicable law.
15. Preparation Time and Delivery Estimates
Preparation time is the time needed to confirm the order, prepare or produce the product, inspect it, package it, and deliver it to the shipping carrier.
Shipping time begins only after the package has been handed to the shipping carrier.
Preparation time and shipping time are different.
Estimated delivery dates are estimates, not guaranteed delivery dates, unless CG Claudia Garcia confirms a guaranteed delivery service in writing before the order is completed.
For more information, please review our Shipping Details page.
16. Delays
CG Claudia Garcia does its best to provide realistic preparation and delivery estimates.
Delays may occur due to product availability, production time, supplier delays, carrier delays, customs processing for United States orders, weather conditions, holidays, payment verification, incorrect customer information, high order volume, or events outside our reasonable control.
If an order cannot be prepared or shipped within the estimated time originally communicated, CG Claudia Garcia will do its best to contact the customer with updated information.
Depending on the case, the customer may be offered an updated preparation or shipping date, a replacement product option, store credit, order cancellation when applicable, or a refund when required by the specific case and applicable law.
17. Cancellations
Cancellation conditions depend on the type of product and the order status.
Customers should contact CG Claudia Garcia as soon as possible if they want to request a cancellation.
Cancellation may not be available once a product has entered production, customization, preparation, packaging, or shipping.
Made-to-order, custom, personalized, limited edition, and preorder products may not be eligible for cancellation unless required by applicable law or unless CG Claudia Garcia confirms otherwise in writing.
18. Returns and Exchanges
Return and exchange conditions may vary depending on product type, product condition, hygiene requirements, customer location, reason for the request, and applicable law.
Customers must contact CG Claudia Garcia before returning or exchanging any product.
Unauthorized returns will not be accepted.
For more detailed information, customers should review our Return and Exchange Policy when available, and our Shipping Details and Help Center pages.
19. Exchanges Requested by the Customer
If the customer requests an exchange due to size preference, color preference, style preference, change of mind, incorrect selection, wrong address, missed delivery, refused package, or personal decision, the customer is responsible for all related shipping and handling costs.
This may include:
- Shipping the original product back to CG Claudia Garcia
- Shipping the replacement product to the customer
- Carrier fees
- Handling fees
- Customs duties, taxes, or import fees for United States orders
For United States customers, exchange shipping may be expensive. The customer must approve and pay the estimated exchange shipping cost before a replacement item is sent.
20. Defective or Incorrect Items
If the customer receives a product with a verified manufacturing defect, or if CG Claudia Garcia sends the wrong item, the customer should contact us as soon as possible with the order details, clear photos, and a description of the issue.
If the issue is confirmed by CG Claudia Garcia, we may offer a reasonable solution according to the product, availability, customer location, and applicable law.
Possible solutions may include repair, replacement, exchange, store credit, refund, or another reasonable correction depending on the case.
When the issue is caused by a verified manufacturing defect or a verified error by CG Claudia Garcia, CG Claudia Garcia may cover reasonable correction costs according to the specific case and applicable law.
21. Intimate Apparel
Some CG Claudia Garcia products may include intimate apparel or products that touch the body closely.
For hygiene reasons, intimate apparel may not be eligible for return or exchange once delivered, opened, tried on, worn, washed, used, altered, damaged, or handled in a way that affects hygiene or resale condition.
Customers are responsible for reviewing size, color, product description, preparation time, shipping cost, and exchange conditions before placing an order for intimate apparel.
Intimate apparel may only be reviewed for return, exchange, repair, store credit, or refund if there is a verified manufacturing defect or if the wrong item was sent.
22. Made-to-Order, Custom, Personalized, Limited Edition, and Preorder Products
Made-to-order, custom, personalized, limited edition, and preorder products are produced, reserved, or prepared specifically for the customer.
These products may not be eligible for cancellation, return, refund, or exchange unless there is a verified manufacturing defect, an error by CG Claudia Garcia, or unless required by applicable law.
The customer is responsible for reviewing and confirming all product details before placing the order.
23. Final Sale Items
Discounted items, clearance items, sample sale items, final sale items, promotional items, and special sale items may not be eligible for return, refund, or exchange unless there is a verified manufacturing defect or an error by CG Claudia Garcia.
When an item is final sale, CG Claudia Garcia will do its best to identify that condition clearly before or during the order process.
24. Right of Withdrawal for Colombia Customers
For eligible purchases in Colombia made through distance sales or electronic commerce, the customer may have a right of withdrawal according to applicable Colombian consumer protection law.
When the right of withdrawal applies, the customer must request it within the applicable legal period and return the product by the same means and in the same conditions in which it was received.
When the right of withdrawal applies, return transportation costs and other costs related to returning the product may be the responsibility of the customer, according to applicable law.
Some products may be excluded from the right of withdrawal under applicable law, including certain custom-made, personalized, perishable, or personal-use products.
This section applies to Colombia customers when the legal conditions for withdrawal are met.
25. United States Customers
CG Claudia Garcia serves customers in the United States from Colombia unless another fulfillment arrangement is confirmed in writing before the order is completed.
United States customers should review all product information, size details, preparation time, shipping cost, customs or import responsibilities, and exchange conditions before placing an order.
Shipping, exchanges, returns, customs, and import-related costs for United States orders may be higher than for orders within Colombia.
Return and exchange conditions for United States customers are governed by these Terms, our Shipping Details, our Help Center, any applicable Return and Exchange Policy, the specific product conditions, and applicable law.
26. Customer Account
If the website allows customer accounts, the customer is responsible for maintaining the confidentiality of their login information and for any activity under their account.
The customer should provide accurate and updated information when creating an account, placing an order, or contacting CG Claudia Garcia.
CG Claudia Garcia may suspend or restrict access to an account if there is suspicious activity, misuse, false information, unauthorized access, or violation of these Terms.
27. Use of the Website
The customer agrees to use this website only for lawful purposes.
The customer must not:
- Use the website for fraudulent, illegal, harmful, or abusive purposes.
- Attempt to interfere with the website’s operation or security.
- Provide false or misleading information.
- Use the website to impersonate another person or entity.
- Copy, reproduce, misuse, or exploit CG Claudia Garcia content without authorization.
28. Intellectual Property
All content on this website, including brand name, logo, images, product names, product descriptions, designs, text, graphics, layout, visual identity, and creative content, belongs to CG Claudia Garcia or is used with permission when applicable.
Customers and visitors may not copy, reproduce, distribute, sell, modify, publish, or use CG Claudia Garcia content for commercial purposes without prior written authorization.
29. Reviews, Messages, and Customer Content
If customers send reviews, comments, photos, testimonials, messages, or other content to CG Claudia Garcia, they are responsible for ensuring that the content is accurate, lawful, respectful, and does not violate the rights of others.
CG Claudia Garcia may use customer feedback, reviews, or testimonials for internal improvement or promotional purposes only when appropriate and permitted.
CG Claudia Garcia reserves the right not to publish content that is offensive, false, abusive, discriminatory, illegal, misleading, spam, or unrelated to the product or customer experience.
30. Promotions and Discounts
Promotions, discounts, coupons, free shipping offers, limited-time offers, and special conditions may have specific terms, dates, exclusions, and availability limits.
Promotions cannot be combined unless CG Claudia Garcia clearly states otherwise in writing.
CG Claudia Garcia may modify, pause, or end a promotion according to its stated conditions and applicable law.
31. Errors and Corrections
CG Claudia Garcia works to keep website information clear and updated. However, errors may occur, including pricing errors, product description errors, availability errors, typographical errors, image errors, technical errors, or shipping calculation errors.
CG Claudia Garcia reserves the right to correct errors, update information, cancel incorrect orders, or contact the customer to confirm corrected information before fulfilling an order.
If an order must be canceled because of an error, CG Claudia Garcia will review the payment status and handle any refund according to the specific case, payment provider rules, and applicable law.
32. Limitation of Responsibility
CG Claudia Garcia is responsible for fulfilling confirmed orders according to the information provided, the specific product conditions, these Terms, and applicable law.
CG Claudia Garcia is not responsible for delays, losses, additional costs, failed deliveries, customs charges, carrier issues, incorrect addresses, customer selection errors, or events outside our reasonable control, except where required by applicable law or where the issue is caused by a verified error by CG Claudia Garcia.
Nothing in these Terms is intended to limit any mandatory consumer rights that apply under the laws of Colombia or the United States.
33. Events Outside Our Control
CG Claudia Garcia may not be responsible for delays or failure to fulfill obligations caused by events outside our reasonable control.
These events may include carrier delays, customs processes, weather conditions, natural disasters, strikes, supplier delays, production interruptions, internet or platform failures, payment provider issues, government actions, public health events, civil unrest, or other circumstances beyond our control.
34. Privacy and Personal Information
CG Claudia Garcia respects customer privacy and handles personal information according to our Privacy Policy.
Customers should review our Privacy Policy to understand how personal information may be collected, used, stored, and protected.
35. Customer Support and Complaints
CG Claudia Garcia wants customers to have a clear and calm shopping experience.
If a customer has a question, concern, complaint, or issue with an order, they should contact us as soon as possible through our official contact channels.
We will do our best to review the case, request necessary information, and provide a reasonable response according to the product, order status, customer location, and applicable law.
36. Colombia Consumer Protection Information
CG Claudia Garcia provides customer support through email and WhatsApp so customers can ask questions, request assistance, and submit concerns related to orders or products.
Customers in Colombia may also consult the Colombian consumer protection authority when applicable.
Colombia Consumer Protection Authority: Superintendencia de Industria y Comercio
37. Changes to These Terms and Conditions
CG Claudia Garcia may update these Terms and Conditions from time to time to reflect changes in our products, services, policies, legal requirements, customer service process, or business operations.
Any updates will be posted on this page.
The version available on the website at the time of the order may apply to that order, unless a different condition is required by applicable law.
38. Governing Principles
CG Claudia Garcia is based in Medellín, Colombia and serves customers in Colombia and the United States.
These Terms are intended to be interpreted in a way that is clear, fair, and consistent with the customer’s location, the order conditions, the product type, and applicable consumer protection laws.
Nothing in these Terms is intended to remove or reduce mandatory legal rights that a customer may have under applicable law.
39. Contact Information
For questions about these Terms and Conditions, products, orders, shipping, payments, returns, exchanges, or customer support, please contact us:
Email: claudia@cgclaudiagarcia.com
WhatsApp: https://wa.me/573222788731
Location: Medellín, Colombia
Markets served: Colombia and United States
40. Important Notice
These Terms and Conditions provide general rules for using the CG Claudia Garcia website and purchasing products from CG Claudia Garcia.
Specific product pages, written order confirmations, Shipping Details, Privacy Policy, Help Center, Return and Exchange Policy, and any special written conditions confirmed by CG Claudia Garcia may also apply to a specific order.
If there is a special condition for a specific product or order, CG Claudia Garcia will communicate that condition before or during the order process whenever applicable.