Help Center
Welcome to the CG Claudia Garcia Help Center.
Here you can find important information about orders, product availability, shipping, exchanges, returns, and customer support.
CG Claudia Garcia is an online fashion brand based in Medellín, Colombia, serving customers in Colombia and the United States.
Please read this information before placing an order. By placing an order with CG Claudia Garcia, the customer understands and accepts the order, shipping, exchange, and return conditions described on this website.
Orders
Orders may be placed through our website, email, WhatsApp, or any official sales channel confirmed by CG Claudia Garcia.
Some products may be available for immediate purchase, while others may be made to order or available by preorder.
Before completing an order, customers should confirm product availability, size, color, delivery time, shipping cost, and payment method.
An order is not confirmed until payment has been received and accepted through an official CG Claudia Garcia payment channel.
Product Availability
Product availability may vary depending on inventory, production time, fabric availability, supplier availability, and order volume.
If a product is made to order or available by preorder, the estimated preparation time will be confirmed with the customer before completing the purchase.
Colors, fabrics, and finishes may vary slightly depending on screen settings, fabric availability, production process, or handmade details.
Shipping
CG Claudia Garcia serves customers in Colombia and the United States.
Shipping times and costs may vary depending on the destination, product size, weight, carrier, delivery method, production time, and customs or import processes when applicable.
Shipping costs are paid by the customer unless CG Claudia Garcia clearly states otherwise in writing before the order is completed.
Customers are responsible for providing complete and accurate shipping information, including full name, phone number, address, city, state or department, postal code when applicable, and country.
CG Claudia Garcia is not responsible for delays, failed deliveries, additional shipping costs, or lost packages caused by incorrect or incomplete customer information.
Once an order has been shipped, delays caused by the carrier, customs processes, weather conditions, incorrect address information, or events outside our control are not the responsibility of CG Claudia Garcia.
Shipping to the United States
Orders shipped to the United States may have higher shipping costs than orders shipped within Colombia.
Customers in the United States are responsible for the original shipping cost, return shipping cost, and any reshipping cost related to exchanges, unless the product has a verified manufacturing defect or CG Claudia Garcia sent the wrong item.
Customs duties, taxes, import fees, or additional charges required by the destination country, carrier, or customs authority are the responsibility of the customer.
Payments
Available payment methods may vary depending on the customer’s location in Colombia or the United States.
Payment options will be confirmed before completing an order.
CG Claudia Garcia will only request payment through official and confirmed payment channels.
Customers should not send payment to any account, link, phone number, or third party that has not been officially confirmed by CG Claudia Garcia.
Returns and Exchanges
Customers must contact CG Claudia Garcia before returning or exchanging any product. Unauthorized returns will not be accepted.
To request an exchange or return review, the customer must contact us within the time period stated in our return and exchange policy and provide the order information, reason for the request, and clear photos when applicable.
Products must be unused, unwashed, undamaged, free of odors, stains, makeup, deodorant, perfume, pet hair, or signs of wear, and must be returned with original tags and packaging when applicable.
Who Pays for Exchange Shipping?
If the customer requests an exchange due to size, color preference, style preference, change of mind, incorrect selection, or personal decision, the customer is responsible for all shipping costs.
This includes:
- Shipping the original product back to CG Claudia Garcia
- Shipping the replacement product to the customer
- Any carrier, customs, duties, taxes, or import charges related to the exchange
For United States customers, exchange shipping may be expensive. The customer must approve and pay the estimated exchange shipping cost before a replacement item is sent.
Defective or Incorrect Items
If the customer receives a product with a verified manufacturing defect, or if CG Claudia Garcia sends the wrong item, the customer must contact us as soon as possible with photos and order details.
If the issue is confirmed by CG Claudia Garcia, we may offer a repair, replacement, exchange, store credit, or refund, depending on the case and product availability.
When the issue is caused by a verified manufacturing defect or an error by CG Claudia Garcia, CG Claudia Garcia may cover reasonable shipping costs related to the correction, according to the specific case and applicable law.
Intimate Apparel
For hygiene reasons, intimate apparel may not be eligible for returns or exchanges once delivered, opened, tried on, worn, washed, or used.
Intimate apparel may only be reviewed for return, exchange, repair, store credit, or refund if there is a verified manufacturing defect or if the wrong item was sent.
Customers are responsible for reviewing size, color, and product details carefully before placing an order for intimate apparel.
Made-to-Order, Custom, and Preorder Products
Made-to-order, custom, personalized, limited edition, and preorder products are produced or reserved specifically for the customer.
These products may not be eligible for cancellation, return, refund, or exchange unless there is a verified manufacturing defect or an error by CG Claudia Garcia.
Production times and estimated delivery times will be communicated before or during the order process.
Final Sale Items
Discounted items, clearance items, sample sale items, final sale items, and promotional items may not be eligible for return, refund, or exchange unless there is a verified manufacturing defect.
Original Shipping Costs
Original shipping costs are non-refundable unless the return or correction is caused by a verified manufacturing defect or an error by CG Claudia Garcia.
If an order qualifies for a refund, shipping costs, customs duties, import fees, taxes, transaction fees, and carrier fees may be deducted when applicable.
Customer Responsibility
Customers are responsible for reviewing all product information before placing an order, including size, color, fabric, product description, delivery time, shipping cost, and market availability.
Customers are also responsible for asking questions before ordering if they are unsure about sizing, fit, product use, shipping, or exchange conditions.
Customer Support
For questions about orders, products, sizing, shipping, exchanges, returns, or custom inquiries, please contact us by email or WhatsApp.
Email: claudia@cgclaudiagarcia.com
WhatsApp: https://wa.me/573222788731
Location: Medellín, Colombia
Markets served: Colombia and United States
Response Time
We do our best to respond to customer inquiries as soon as possible during business days.
Response times may vary depending on order volume, production schedules, and time zone differences between Colombia and the United States.
Important Notice
This Help Center provides general customer service information. Specific order terms, shipping conditions, return and exchange policies, and product details may apply depending on the product, destination, and customer’s location in Colombia or the United States.