Shipping Details

CG Claudia Garcia is an online fashion brand based in Medellín, Colombia, serving customers in Colombia and the United States.

Our goal is to provide a clear, calm, and reliable shopping experience. This page explains how shipping works for customers in Colombia and the United States, including preparation times, shipping costs, delivery estimates, customer responsibilities, and what happens if a shipping issue occurs.

Please read this information carefully before placing an order. By placing an order with CG Claudia Garcia, the customer understands and accepts the shipping conditions described on this page.

1. Markets We Serve

CG Claudia Garcia currently serves customers in:

  • Colombia
  • United States

Shipping conditions, costs, delivery times, and customer responsibilities may vary depending on whether the order is shipped within Colombia or to the United States.

2. Where Orders Are Prepared

CG Claudia Garcia is based in Medellín, Colombia. Most orders are managed, prepared, produced, packaged, or coordinated from Colombia unless CG Claudia Garcia confirms another fulfillment arrangement in writing before the order is completed.

Customers in Colombia and the United States should confirm product availability, preparation time, shipping cost, and delivery estimate before completing an order.

3. Product Price and Shipping Cost

Product prices do not include shipping costs unless CG Claudia Garcia clearly states otherwise in writing before the order is completed.

Shipping costs are calculated or confirmed separately according to the customer’s location, destination country, product size, product weight, packaging requirements, carrier, and delivery method.

The total order amount may include the product price, shipping cost, applicable taxes, customs duties, import fees, carrier fees, or other charges depending on the customer’s location in Colombia or the United States.

If CG Claudia Garcia offers a free shipping promotion or special shipping condition, it must be clearly confirmed in writing before the order is completed.

4. Order Confirmation

An order is considered confirmed only after:

  • The customer selects the product, size, color, and quantity.
  • The customer provides complete shipping information.
  • Product availability has been confirmed.
  • Shipping cost and estimated delivery conditions have been confirmed when applicable.
  • Payment has been received and accepted through an official CG Claudia Garcia payment channel.

Orders are not prepared, reserved, produced, or shipped until payment has been confirmed.

5. Preparation Time vs. Shipping Time

Preparation time is the time needed to confirm the order, prepare or produce the product, inspect it, package it, and deliver it to the shipping carrier.

Shipping time begins only after the package has been handed to the shipping carrier.

Preparation time and shipping time are different. A product may require preparation or production before it can be shipped.

6. Product Types and Preparation Time

Preparation time may vary depending on the type of product:

  • Ready-to-ship products: products already available and ready to be packed after payment confirmation.
  • Made-to-order products: products prepared or produced after the customer places the order.
  • Preorder products: products reserved or produced according to the estimated availability date confirmed with the customer.
  • Custom or personalized products: products made according to specific customer instructions, measurements, design details, or special requests.
  • Limited edition products: products with limited quantities, special materials, or specific production conditions.

The estimated preparation time will be confirmed before or during the order process.

7. Estimated Delivery Times

Delivery estimates depend on the product, preparation time, destination, shipping provider, shipping method, payment confirmation, holidays, carrier volume, and customs processes for orders shipped to the United States.

Estimated delivery dates are estimates, not guaranteed delivery dates, unless CG Claudia Garcia confirms a guaranteed delivery service in writing before the order is completed.

CG Claudia Garcia will do its best to communicate realistic delivery estimates and provide updates when available.

8. Shipping Within Colombia

For orders shipped within Colombia, shipping times and costs may vary depending on the destination city, department, carrier, product size, product weight, and delivery method.

Local deliveries in Medellín or nearby areas may have different timing and cost than national deliveries to other cities in Colombia.

Before completing an order within Colombia, CG Claudia Garcia may confirm or estimate:

  • Product preparation time
  • Shipping cost
  • Shipping provider or delivery method
  • Estimated delivery range
  • Any special condition related to the order

For orders within Colombia, the customer is responsible for the shipping cost unless CG Claudia Garcia clearly states otherwise in writing before the order is completed.

9. Shipping to the United States

Orders shipped to the United States may require additional time and cost due to international shipping, carrier handling, customs review, import processes, weather conditions, local delivery procedures, and distance from Colombia.

Shipping to the United States is usually more expensive than shipping within Colombia.

Before completing an order to the United States, CG Claudia Garcia may confirm or estimate:

  • Product preparation time
  • Estimated shipping cost
  • Estimated shipping method
  • Estimated delivery range
  • Known limitations related to the order
  • Whether the product is ready-to-ship, made-to-order, preorder, custom, or limited edition

United States customers should review size, color, product description, preparation time, shipping cost, and exchange conditions carefully before placing an order.

International shipping to the United States is quoted separately and paid by the customer before the order is shipped.

As a reference, shipments from 0.5 kg to 2.5 kg may cost up to approximately 80 USD. The final shipping cost may vary depending on destination, carrier, package dimensions, declared value, customs handling, and service conditions.

Product prices do not include international shipping unless expressly confirmed in writing by CG Claudia Garcia before the order is completed.

10. Customer Shipping Information

To process and ship an order, the customer must provide complete and accurate shipping information, including:

  • Full name
  • Email address
  • Phone number or WhatsApp number
  • Complete shipping address
  • City
  • Department, state, or region
  • Postal code, when applicable
  • Country: Colombia or United States
  • Any delivery instructions required by the carrier

The customer is responsible for reviewing and confirming that all shipping information is correct before the order is shipped.

11. Incorrect or Incomplete Shipping Information

CG Claudia Garcia is not responsible for delivery delays, failed deliveries, returned packages, additional carrier charges, or lost packages caused by incorrect, incomplete, or outdated shipping information provided by the customer.

If a package is returned to CG Claudia Garcia because the customer provided incorrect or incomplete shipping information, the customer will be responsible for any additional shipping, return, reshipping, carrier, customs, or handling costs required to resend the package.

If the customer notices an error in the shipping information after placing an order, they should contact us immediately. We will do our best to update the information before shipment, but we cannot guarantee changes once the order has been processed or handed to the carrier.

12. Tracking Information

When tracking information is available, CG Claudia Garcia will provide the customer with the tracking number or carrier information through email, WhatsApp, or the communication channel used for the order.

Tracking updates depend on the carrier and may not appear immediately after shipment.

Customers are responsible for monitoring tracking updates and responding to carrier delivery attempts when required.

13. Delivery Delays

CG Claudia Garcia does its best to provide realistic shipping estimates and a calm customer experience. However, delivery delays may occur due to circumstances outside the control of CG Claudia Garcia.

Possible causes of delay may include:

  • Carrier delays
  • Customs processing for United States orders
  • Weather conditions
  • High shipping season
  • Incorrect or incomplete shipping information
  • Payment verification delays
  • Production or supplier delays
  • Public holidays in Colombia or the United States
  • Events outside our reasonable control

If a delay occurs, CG Claudia Garcia will do its best to communicate with the customer and provide updated information when available.

14. Delays Before Shipment

If an order cannot be prepared or shipped within the estimated time originally communicated, CG Claudia Garcia will contact the customer with updated information.

Depending on the case, the customer may be offered:

  • An updated preparation or shipping date
  • A replacement product option
  • Store credit
  • Order cancellation when applicable
  • A refund when required by the specific case and applicable law

CG Claudia Garcia does not want customers to feel uncertain. If timing changes, we will communicate as clearly as possible.

15. Package Marked as Delivered

If a carrier marks a package as delivered but the customer has not received it, the customer should contact CG Claudia Garcia and the carrier as soon as possible.

CG Claudia Garcia will do its best to assist the customer with available tracking information, but the final investigation and resolution may depend on the carrier.

CG Claudia Garcia is not responsible for packages lost or stolen after the carrier has confirmed delivery to the address provided by the customer.

16. Failed Delivery Attempts

If the carrier attempts delivery and the customer is unavailable, does not respond, refuses delivery, fails to pick up the package, or does not follow carrier instructions, the package may be delayed, returned, or held by the carrier.

Any additional costs caused by failed delivery attempts, package holds, return to sender, or reshipping may be the responsibility of the customer unless the issue was caused by an error by CG Claudia Garcia.

17. Refused Packages

If a customer refuses a package, refuses to pay required customs duties or import fees, or does not complete the delivery process required by the carrier or customs authority, the package may be returned, abandoned, delayed, or handled according to carrier or customs rules.

Original shipping costs, customs fees, carrier charges, and return shipping costs are non-refundable when a package is refused by the customer or returned for reasons outside the control of CG Claudia Garcia.

18. Lost or Damaged Packages in Transit

If a package appears to be lost or damaged during transit, the customer should contact CG Claudia Garcia as soon as possible with the order details, tracking number, photos when applicable, and any information received from the carrier.

CG Claudia Garcia will review the case and may assist with a carrier claim when possible.

Resolution may depend on the carrier’s investigation, shipping method, insurance coverage, and the specific circumstances of the order.

CG Claudia Garcia is not responsible for loss, theft, damage, delays, customs holds, failed delivery attempts, or delivery issues caused by the carrier, customs authority, delivery provider, or incorrect customer information once the package has been handed to the shipping carrier.

If a package arrives visibly damaged, the customer must notify CG Claudia Garcia within 48 hours after delivery and provide clear photos of the package, product, shipping label, and any damage observed.

When possible, CG Claudia Garcia may assist the customer with information needed to file or support a carrier claim, but the final decision and resolution may depend on the carrier, shipping provider, customs authority, insurance coverage, and applicable shipping conditions.

19. Returns and Exchanges

Eligible return or exchange requests must be made within 5 business days after delivery.

Items must be unused, unworn, unwashed, with original tags, and in the same condition in which they were received.

Return shipping costs, international shipping, customs duties, carrier fees, and any additional costs related to the return or exchange are the customer’s responsibility, unless the item arrived damaged or there was an error with the order.

For hygiene reasons, intimate apparel is final sale and cannot be returned or exchanged once opened, worn, or used, except in cases of manufacturing defect.

Custom, personalized, made-to-order, preorder, or limited edition products may not be eligible for return or exchange unless there is a confirmed manufacturing defect.

20. When the Issue Is Caused by CG Claudia Garcia

If an order is damaged, incorrect, or affected due to a verified error by CG Claudia Garcia, we will review the case and provide a reasonable solution according to the product, availability, customer location, and applicable law.

Possible solutions may include repair, replacement, exchange, store credit, refund, or another reasonable correction depending on the case.

When the issue is caused by a verified error by CG Claudia Garcia, CG Claudia Garcia may cover reasonable correction costs according to the specific case.

21. Exchanges and Shipping Costs

Shipping costs related to exchanges depend on the reason for the exchange.

If the customer requests an exchange due to size preference, color preference, style preference, change of mind, incorrect selection, wrong address, missed delivery, or personal decision, the customer is responsible for all related shipping costs.

This includes:

  • Shipping the original product back to CG Claudia Garcia
  • Shipping the replacement product to the customer
  • Any customs duties, taxes, import charges, carrier fees, or handling fees related to the exchange

For United States customers, exchange shipping may be expensive. The customer must approve and pay the estimated exchange shipping cost before a replacement item is sent.

22. Original Shipping Costs

Original shipping costs are non-refundable unless the return or correction is caused by a verified manufacturing defect or an error by CG Claudia Garcia.

If an order qualifies for a refund, shipping costs, customs duties, import fees, taxes, transaction fees, carrier fees, and handling fees may be deducted when applicable, unless otherwise required by law.

23. Intimate Apparel and Shipping

Some CG Claudia Garcia products may include intimate apparel or products that touch the body closely.

For hygiene reasons, intimate apparel may not be eligible for return or exchange once delivered, opened, tried on, worn, washed, or used.

Customers are responsible for reviewing size, color, product description, preparation time, and shipping cost before placing an order for intimate apparel.

Intimate apparel may only be reviewed for return, exchange, repair, store credit, or refund if there is a verified manufacturing defect or if the wrong item was sent.

24. Made-to-Order, Custom, and Preorder Products

Made-to-order, custom, personalized, limited edition, and preorder products are produced, reserved, or prepared specifically for the customer.

These products may require additional preparation time before shipping.

Made-to-order, custom, personalized, limited edition, and preorder products may not be eligible for cancellation, return, refund, or exchange unless there is a verified manufacturing defect or an error by CG Claudia Garcia.

25. Customer Responsibility Before Ordering

Before placing an order, the customer should carefully review:

  • Product name
  • Size
  • Color
  • Fabric or material information
  • Product description
  • Preparation time
  • Shipping cost
  • Estimated delivery time
  • Exchange and return conditions
  • Market availability in Colombia or the United States

If the customer has questions about sizing, fit, shipping, delivery time, or exchange conditions, we recommend contacting CG Claudia Garcia before placing the order.

26. Business Days

Business days generally refer to Monday through Friday, excluding public holidays in Colombia and the United States.

Production, preparation, shipping, and customer support times may be affected by weekends, holidays, high order volume, supplier availability, or carrier schedules.

27. Customer Support for Shipping Questions

For shipping questions, delivery estimates, tracking support, exchange shipping costs, or order assistance, please contact us before placing an order or as soon as a shipping issue appears.

Email: claudia@cgclaudiagarcia.com
WhatsApp: https://wa.me/573222788731
Location: Medellín, Colombia
Markets served: Colombia and United States

28. Important Notice

This Shipping Details page provides general shipping information for CG Claudia Garcia customers in Colombia and the United States.

Specific shipping conditions may vary depending on the product, customer location in Colombia or the United States, shipping provider, delivery method, order value, customs process, and product availability.

When a specific order has special shipping, preparation, delivery, return, exchange, or customs conditions, CG Claudia Garcia may confirm those conditions in writing before the order is completed.

By placing an order, the customer acknowledges that they have read, understood, and accepted the shipping, delivery, customs, return, and exchange conditions described on this page.