Privacy Policy
CG Claudia Garcia respects your privacy and is committed to protecting the personal information you share with us.
This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, contact us, request information, or place an order.
CG Claudia Garcia is an online fashion brand based in Medellín, Colombia, serving customers in Colombia and the United States.
1. Information We Collect
We may collect personal information that you provide directly to us, including your name, email address, phone number, WhatsApp number, shipping information, billing information, order details, and any message or inquiry you send through our website, email, WhatsApp, or other communication channels.
If payments are processed through an authorized payment provider, certain payment-related information may be handled by that provider according to its own privacy and security policies. CG Claudia Garcia does not intentionally store full credit card information on this website.
2. How We Use Your Information
We use your personal information to:
- Process and manage orders
- Respond to inquiries and customer service requests
- Confirm product availability, delivery details, and order information
- Communicate with you about your order or request
- Coordinate shipping within Colombia and to the United States
- Improve our website, products, and customer experience
- Send marketing communications only when you have given consent or when allowed by applicable law
3. Information Sharing
We do not sell, rent, or trade your personal information.
We may share limited information only when necessary with trusted service providers involved in website hosting, order management, payment processing, shipping, delivery, customer communication, or technical support.
These providers are expected to protect your information and use it only for the purpose of providing the requested service.
4. Data Security
We take reasonable measures to protect your personal information against unauthorized access, loss, misuse, alteration, or disclosure.
However, no online platform, website, or electronic transmission is completely secure. For that reason, we cannot guarantee absolute security, but we work to protect your information with appropriate care.
5. Your Rights
You may request access, correction, update, or deletion of your personal information, subject to applicable law.
You may also request to stop receiving marketing communications from us at any time.
To make a request regarding your personal information, please contact us using the contact details below.
6. Cookies
Our website may use cookies or similar technologies to improve your browsing experience, understand website performance, and support basic website functionality.
You may disable cookies through your browser settings. Please note that some parts of the website may not function properly if cookies are disabled.
7. Data Retention
We keep personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, including order management, customer service, shipping, legal, accounting, or business record requirements.
8. Colombia and United States Customers
CG Claudia Garcia serves customers in Colombia and the United States.
Shipping, communication, order management, and customer service may be handled according to the customer’s location in Colombia or the United States.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated version.
10. Contact Us
If you have any questions about this Privacy Policy or how your personal information is handled, please contact us:
Email: claudia@cgclaudiagarcia.com
WhatsApp: https://wa.me/573222788731
Location: Medellín, Colombia
Markets served: Colombia and United States