FAQ
Helpful answers about shopping with CG Claudia Garcia, including orders, shipping, exchanges, and customer support.
Where does CG Claudia Garcia sell?
CG Claudia Garcia serves customers in the United States through our main online store. Customers shopping from Colombia may use our Colombia Orders access for COP pricing, national shipping information, and WhatsApp support.
Are prices shown in USD?
Yes. Prices on the main online store are shown in USD. Colombia pricing may be handled separately in COP through the Colombia Orders access or official customer support channels.
Does the product price include shipping?
No. Product prices do not include shipping unless CG Claudia Garcia clearly states otherwise in writing. Shipping is calculated separately according to destination, product availability, and order details.
How long does it take to prepare an order?
Preparation time depends on product availability and order type. Some items may be available for immediate processing, while made-to-order, preorder, or custom pieces may require additional preparation time.
Do you accept exchanges?
Exchange eligibility depends on the type of product, condition of the item, and the reason for the request. Items must be unused, unworn, clean, and returned according to the instructions provided by CG Claudia Garcia.
Can intimate apparel be exchanged or returned?
For hygiene reasons, intimate apparel may have limited exchange or return eligibility. Any request must be reviewed and approved by CG Claudia Garcia before a return or replacement is accepted.
Who pays return or exchange shipping?
If an exchange is requested due to customer preference, size selection, address error, or similar reasons, the customer is responsible for shipping costs. CG Claudia Garcia will provide instructions before any item is returned.
Are customs duties or import fees included?
No. Any customs duties, taxes, import fees, or additional charges required by the destination country are the customer’s responsibility unless CG Claudia Garcia clearly states otherwise in writing.
How can I contact CG Claudia Garcia?
You may contact CG Claudia Garcia through the official contact page, email, or WhatsApp support. For order questions, please include the product name, size, color, destination, and any relevant order information.
Please visit our Help Center, Shipping Details, Terms & Conditions, or Contact page for more information before placing an order.